FAQs

We want you to be completely satisfied with your purchase.  Here is are some of the most common questions we get to help you with your purchase.

When will my order ship?

Orders are usually packaged within 1-2 business day after you complete your purchase. Some items are on a pre-order basis and ship out later. If you purchase a pre-order item and some in stock items, your order will ship at the pre-order item release date time.

What shipping carrier do you use?

We use USPS for our shipping.

How much is shipping?

Our store pulls rates for shipping with USPS so you are paying the cost of the actual shipping cost. Any order over $75 gets free shipping.

How do I track my order?

After your order is shipped, you will receive an email with a USPS tracking number.  It may take a few hours for the tracking to update as it is scanned into the USPS tracking system. Most orders inside of Iowa will take 1-2 days.

What forms of payment do you accept?

We accept all major credit cards and you can also pay through PayPal.

Do you ever sell stuff in person?

Yes we do sometimes! Most Cyclone Fanatic events will have some of our most popular items for sale.

I'm sending this as a gift, is there going to be a receipt in the package with the price?

Nope. We only include a packing list in your order that just says what is included. No prices are shown on it.

An item I want isn't available, when will you restock it?

This depends on the popularity of the product. We do have a sign up on the product pages to alert you when you want to know when something is restocked. This will help tell us what demand there is for the item after it is mostly sold out.

What is your return policy?

You can return or exchange anything you buy up to 21 days after you receive it. Items must be in an unwashed or unworn condition. You can exchange for different size or if you want a refund that can be issued as well.

How do I request a return or exchange?

You can use our Contact Us page and include your email and order number and what you would like to do with your order. Or you can email Michael at the following email address and include all that same information.

Can I use more than one discount at checkout?

Only one discount is permitted per order.

 

REWARDS FAQ:

How do I become a member?

Just create an account on our store.

https://www.cyclonefanaticshop.com

Will my points expire if not used?

Your points will never expire.

How do I check my point balance?

Be logged into your account and click on the small Rewards button on the bottom right of the screen.

 

If you have a question that wasn't covered here, use your Contact Us page to get in touch!